New at UNITED! Get a free 30 minutes of consulting.   Learn More

Customer Engagement

You’re already a part of the Rapid7 community. Want to stand out in the crowd? The Voice Program enables you to engage with the security and IT community and have access to exclusive opportunities. Stop by the Customer Engagement Booth to learn about all the ways you can partner with us and be rewarded for your efforts. Make sure your voice is being heard!

Rapid7 teams to meet at the Customer Engagement Booth:
Customer Marketing Team
Customer Success Team
Product Management
UX Team

Customer Reference Program

Whether you’ve taken some stumbles or are a seasoned pro, chances are there’s someone else who could benefit from hearing your story. The Customer Reference Program provides a great opportunity to share your experience with others. When signing up for the program, you’ll select whether you’d prefer to serve as a public reference or as a private reference.

As a public reference, you can participate in one or more of the following options:

  • Written case study
  • On-camera video testimonial
  • Speaking opportunities
  • Webcasts
Learn More

Product Engagement Program

Based on your interest and experience with Rapid7’s solutions, the Product Engagement Program enables you to provide feedback and gain early access to new products and capabilities.

Opportunities include:

Discovery calls: After deployment, discuss your experience and evaluate entry into other programs.

Problem identification discussions: Speak with our engineering and product management teams about conceptual problems and brainstorm solutions.

Design partnerships: Prior to a major update, design partners work with our product management and user experience teams to solidify new features.

Beta trials: Full access to a new product prior to its initial release.

UX feedback sessions: This will be an interactive call or visit to observe and fully understand how you use security solutions in your environment.

Customer Mentorship Program

Want to share your knowledge and network with others in a one-on-one environment? The Customer Mentorship Program pairs experienced Rapid7 customers with new customers.

You’ll offer insights, share best practices, discuss industry trends, and act as a resource to other security professionals, whether they’re just starting out with a new product or building out their security program. Frequency and method of communication will be established on a case-by-case basis.